FamiGuard Support Center - Product FAQs

This phone tracker app is 100% virus free, and all user data is encrypted and protected. So you can use it safely without data leakage.

No, there is no need to root the target device before using this phone monitoring app.

(1) One-time physical access to the target device is required to install FamiGuard Pro for Android.

(2) You need to purchase a license to activate the full service.

(3) The target Android device must have internet connection to upload data.

FamiGuard Pro for Android collects the data by installing a host program on the target phone and uploads the data to your account, which you can monitor remotely on the online dashboard.

Yes. The app icon will disappear on the monitored Android device after the installation process, and FamiGuard Pro for Android is also renamed in the phone, making the target hard to find and delete it. As for Android 10+, the app icon will be replaced by another icon, which will only make users think it is the default software of the system.

FamiGuard Pro for Android adopts advanced technology, so it does not consume too much battery power.

FamiGuard Pro for Android is compatible with all major phones and tablets running Android 4.4 to Android 13, including Huawei, Samsung, Google, LG and Xiaomi.

Yes, if the target uses Android device, you can install FamiGuard Pro for Android on that phone, and then monitor its online activities secretly on your iPhone.

No, you need to install FamiGuard Pro for Android on the target device and then start monitoring.

I'm afraid that you need to have one-time physical access to the target device to install the Android monitoring app.

(1) Check contacts, text messages, photos, videos, browser history and installed apps on the target device.

(2) Track accurate GPS location of the target Android in real time.

(3) Monitor messages from popular social media apps, including shared photos, emojis and stickers.

(4) Take photos remotely and record all the phone calls made on the target Android device.

Try the free demo if you want to experience all features.

Yes, you can track the current location and location history of the target. If the location info is not updated, you can click the 'Sync" button near to the ‘Location’ to sync the latest data.

The timeliness for FamiGuard Pro to upload data depends on the size of files on the target Android device. Basically it takes 5-10 minutes to display the recorded data on the online control panel.

Please make sure the target Android phone is powered on with internet connection. Also the FamiGuard Pro for Android shall be active on the device. You can click the “Permissions Check” on the online control panel to see if certain permissions are turned off. If so, you need to open them accordingly as the instruction shows. For uploading the latest data, there may be a slight delay when the network signal is weak. If the data is still not updated, please try to restart the target phone.

First, please make sure the target person has the social app installed on the target phone. And then, you need to turn on notifications permissions on the target Android phone. Moreover, FamiGuard Pro for Android must be active on the target phone.

There is no limitation to the upload of the target device's data. In other words, all the monitored data will be uploaded to the control panel.

You can use your account to log in and view all the updated data from any device.

Just get hold the target Android phone, and go to Settings > Applications > System Update Service to check the current version number.

To update FamiGuard Pro for Android to the latest version, you need to uninstall the current one on the target device first. Just go to Settings > Applications> System Update Service to uninstall the app. Then restart the cell phone to make sure the app has been fully removed. At last, visit the download website (an.famiguardapp.com) on the target Android phone to download the latest version of the app.

Yes, don’t worry, the previous device data is still there.

No, you don’t need to reinstall the Android monitor app in that case, however, it should be noted that those data related to the old number, such as call logs, will not be updated any more.

Yes, you need to unbind the previous device first before adding a new one, and reinstall this Android monitoring software on the new phone or tablet.

Not necessary. But the new version is more stable and has a better experience, so we strongly recommend that you upgrade the app to the latest version.

You need to get hold the target Android phone and go to Settings > Applications> System Update Service to uninstall the app. After that, please restart the phone to make sure the changes have been made. 

Unfortunately, it is currently not supported to remotely uninstall FamiGuard Pro for Android. You must have access to the target device to uninstall it.

You need to go to “My Products and Orders Management Page” first, and then click on “Settings” where you can unbind device.

We will keep the previous device data for a period of time, but if there are no any further actions like rebinding the target device or renewing the license on your current account within 7 days, then all the previous recorded data related to the target device will be deleted permanently.

No data will be uploaded to the FamiGuard Pro control panel after you uninstall it.

No, there is no need to jailbreak the target device before using this phone monitoring app.

To use FamiGuard Pro for iOS, you need to install the software onto the common-use computer. And you may need access to the target iOS device and connect it to the computer so that the target device can be identified successfully.

You'll need to hold the target iOS device and connect it to a computer with FamiGuard Pro for iOS app installed at the first time. Moreover, you may need to unlock the target device to backup the data. For the Wi-Fi connection option, once the phone is connected and recognized by the computer, you’ll not need physical access to the target device anymore. 

FamiGuard Pro iOS app will run on the target computer, so there are no battery drain issues.

Yes, you can. However, you need to buy new licenses under the same account and finish binding.

FamiGuard Pro for iOS backs up and restores target phone's data. If the target phone has a previous backup record, the software will recognize and provide you with the backup files that already exist. If the phone has not been connected to the computer before, then you have 2 ways to get the iPhone data from target device. Both need you to connect the target phone to the computer at the first time.

- For the way 1, the USB connection for everytime data backing up is necessary. But whoever connects the target phone to the target computer after the successful installation, the software will help automatically back up and display the data.

- Different from the way 1, the iPhone can also be remotely detected and backed up by FamiGuard Pro for iOS. This need the iPhone and computer under the same Wi-Fi. Once the target device is connected to the same Wi-Fi network as the computer, simply click the Wi-Fi icon at the navigation bar, select the device you want to view the data, click the scan now to sync the data. (Reminder: The premise here is that you've already connected the iPhone to the computer using USB the first time.)

FamiGuard Pro for iOS can be used to monitor all the iOS devices running iOS 9.0 - iOS 14.

FamiGuard Pro for iOS comes with Windows and Mac version.

-For Windows users, you can choose whether to hide the app shortcut in the desktop, taskbar and start menu before installing FamiGuard Pro for iOS. If you don't want anyone to find out this program, it's best to hide the shortcut.

-For Mac users, you need to install the app by dragging the program file to the Applications folder. And you can't hide any app shortcut on your Mac.

You can try the following solutions to solve this problem:

1. Check the network connection and try again.

2. Check if the PC and target device are on the same WiFi network or not.

FamiGuard Pro iOS Windows version allows you to hide the app shortcut on the target computer. And if you leave it invisible, there are 2 ways to reopen it.

(1) You need to navigate to the program installation path and click "FamiGuardPro.exe" file to launch the program. By default the installation path is C:\Program Files (x86)\Famiguard\Famiguard Pro for iOS. If you customize the installation path, please make sure you can remember it.

(2) Log in to the online dashboard from the computer that installed FamiGuard Pro iOS, and then click “Open FamiGuard Pro App”.

To scan the device over Wi-Fi, you have to physically access to the target iPhone and iPad for the first time and connect it to the computer to grant permission.

Also, please make sure that the device and the PC are on the same Wi-Fi network.

If the target device still not found, you can wake up screen or restart the FamiGuard Pro for iOS program and try again.

No. You can also install the app on your own computer. Just make sure you can access the monitored iPhone at any time and connect it to your computer so that you can check the latest data from your own computer. However, considering the timeliness of data updates, we recommend that you install this program on a computer that is commonly used by the target person.

(1) Monitor messaging apps including WhatsApp, LINE, Viber, WeChat, Kik and QQ.

(2) Keep track of all the messages and calls on the target Apple device, even the deteled ones.

(3) Check photos, videos, voice memos, Safari history and bookmarks, etc.

Try the free demo if you want to experience all features.

Yes, you can check the messages of WhatsApp and LINE on the target iOS device by using FamiGuard Pro iOS monitoring solution. Furthermore, it can let you monitor more messaging apps, including Kik, Viver, WeChat and QQ.

You can manage your account here, including renewing licenses and unbinding devices. Besides, you can open the software on the dashboard if you hide the app shortcut on the target computer.

Yes, FamiGuard Pro for iOS allows you to sync the data over Wi-Fi. But you need to connect the device with the computer which installed the software with USB cable at least once.

No, you need to check the data on the computer where you installed FamiGuard Pro for iOS software.

In that case, you can try these two solutions to solve the problem.

(1) Check the USB connection and reconnect the target iPhone.

(2) Restart the target iPhone and connect it again.

The iTunes data is the iOS device data. iCloud data is the data stored in the iCloud cloud.

During the iCloud data recovery, there are some data may not be scanned. In this situation, it is recommended you re-scan.

The data recovery process is affected by the network. You can try to click on the photos or videos on the phone, and then the device will activate the network and speed up the synchronization speed.

If the FMI is enabled, you need to unlock the Activation Lock after the factory reset. So, it is recommended you disable the FMI to avoid the step of unlocking the Activation Lock.

The phone can be reset after the configuration and entry to the home page.

The scanning speed of FamiGuard Pro iOS app is tightly related to the size of backup data and network condition. So it will take a while to finish the scanning process if the size of backup files is large or the network condition is not good. Please wait until it's done.

After launching FamiGuard Pro for iOS, click on the newest backup file and finish the scanning process, then all the data on the monitored iPhone will display. If there is no backup file available, simply connect the device to the computer with our program installed, then it will automatically record the latest data.

Monitoring an iPhone or iPad in this way cannot update data in real-time. The timeliness of data updating depends on whether the target phone has new backup files generated. If so, the FamiGuard Pro iOS app will present all the updated data.

Just open the app on the computer where it is installed and go to Settings and click " Check for Updates" option. If you see a pop-up says "there is a new update available", then you can click "Update" button to get the latest version of FamiGuard Pro iOS app.

Yes, don’t worry, the previous device data is still there.

(1) If you have chosen to hide the app on the target computer before, then you need to go to the path where you have installed the app and locate the "ClevGuard" folder > "ClevGuard FamiGuard Pro" > "unins000" exe file. Then double-click the file to uninstall the program.

(2) If the app icon is visible on the computer, for Windows users, please select the Start button, then select Settings > Apps > Apps & features > FamiGuard Pro for iOS > Uninstall. For Mac users, please open Applications folder to find FamiGuard Pro for iOS software, then drag the app to the Trash, or select the app and choose File > Move to Trash.

The data are still on the computer after you uninstall FamiGuard Pro. However, you cannot read the data directly.

No. You can refer to Q22 to learn how to uninstall the software.

FamiGuard for WhatsApp is a specialized WhatsApp monitoring solution. It can secretly record 10+ WhatsApp data types on the Android phone it is installed in and upload them to an online control panel.

Using FamiGuard for WhatsApp is simple. You just install the program once on the Android phone you want to monitor and remotely check all WhatsApp data from your own computer or phone.

FamiGuard for WhatsApp is compatible with most popular Android phones like Samsung, Google, Huawei, OPPO, VIVO, Xiaomi, LG, etc. It also works on Android 4.4 up to 13.

No, you don’t. Rooting is not required to enjoy all advanced monitoring features of FamiGuard for WhatsApp.

Yes. FamiGuard for WhatsApp app icon will disappear from home screen and rename in Settings by default. On Android 10+, the app icon will be masked as internet settings. You can drag it to an unobvious folder that contains many default Apps.

FamiGuard for WhatsApp works perfectly regardless of the cellular carrier network or the location of the target device. You will get updates when mobile internet or Wi-Fi connection is switched on the target device.

No, it isn’t. FamiGuard for WhatsApp works well with other apps and won’t affect the normal use of the target device.

Yes. FamiGuard for WhatsApp app requires a one-time access on monitored Android devices. But 5 minutes is enough. Once our program is set up successfully, you can view all data remotely through your web control panel.

(1) Monitor WhatsApp chats, including sent, received and deleted messages if they’ve been read by the target.

(2) Check WhatsApp media files, like shared photos, videos, voices, documents, status.

(3) Record WhatsApp calls and capture WhatsApp live screen automatically.

You can head to its free demo and exprience all WhatsApp monitoring features in advance.

FamiGuard for WhatsApp updates the data log in real-time when the target phone has internet connection. You can also sync the latest data at once.

Be aware, large files (photos, videos, audios & documents) are uploaded over Wi-Fi by default. This is to avoid the mobile data consumption of target device. You can also change whether under Wi-Fi or mobile data to upload these files in settings.

It is noted that this feature takes advantage of the microphone to record WhatsApp voice/video calls, so you may not hear the voice on the other side unless the loudspeaker is enabled on target phone.

You can remove this app on target phone from settings > apps > find WhatsApp Service and uninstall it.

Unfortunately, it is currently not supported to remotely uninstall the FamiGuard for WhatsApp. You must have access to the target device to uninstall it.

You will have to reinstall the application on target phone or tablet to get best WhatsApp monitoring experience. What’s more, you will get free upgrades as long as your subscription is valid.

We will keep the previous device data for a period of time, but if there are no any further actions like rebinding the target device or renewing the license on your current account within 7 days, then all the previous recorded data related to the target device will be deleted permanently.

Please log into FamiGuard’s online control panel, go to Settings page, then you can choose to unbind the target device.

(1) Disable Google Play Protect. Please go to Settings > Google Play Protect > turn off “Scan device for security threats " and "Improve harmful app detection”.

(2) Disable other antivirus programs on target device. Open the antivirus programs > find WhatsApp Service and ignore its detection.

If you're having an issue on FamiGuard for WhatsApp, contact customer service to let us know what's up. If you want to delete your account, you can leave a request. We're sorry to see you go.

FamiGuard is a parental control app that allows you, as a parent, to monitor and control your kids' activities with their smartphones. With FamiGuard, you can protect your kids from harmful online contents, stay in track of their movements and help your kids to form a good habit by limiting screentime flexibly.

After installing FamiGuard on your own Android or iOS device, you need to install FamiGuard Jr on your kid's device and bind the two. So long as the two apps are properly installed and functioning on each device, FamiGuard can provide real-time services for you and your kids.

FamiGuard Jr is a companion app of FamiGuard. In order to let FamiGuard work properly, FamiGuard Jr must be installed on your kid's device and given necessary permissions.  

It would be meaningless if kids can freely uninstall FamiGuard Jr and disable all functions of FamiGuard, Wouldn't it? So, FamiGuard Jr protects itself from being uninstalled once the kid's device gets bound to your own. Under most circumstances, FamiGuard Jr cannot be uninstalled before unbinding.

If you no longer need services provided by FamiGuard , first unbind your kid's device in the FamiGuard app, then you can easily uninstall FamiGuard Jr on your kid's device just like uninstalling any other app.

FamiGuard can be installed on both Android and iOS devices. But FamiGuard Jr can only be installed on Android device. That is to say, no matter if you are an Android user or iOS user, FamiGuard works only if your kids are using Android devices. But don't worry. FamiGuard Jr will add iOS support soon enough so stay tuned!

Everyone can bind as many as 3 child devices under a parent device, paid or not. 

Yes, but not all features. Everyone can use realtime location tracker, web filter, have limited chances of instant screenshot and screen lock. If you like these functions or seek for more features like app blocker, you can go for a premium plan.

To bind a device, simply tap the "Bind Device" or icon at the top right corner of FamiGuard home page. You can also go to "Me" and select "Bind Device". Be aware that you can only bind no more than 3 devices. To unbind a device, go to "Me", "Associated Devices" and select a device to unbind.

FamiGuard subscription is associated with Google Play Store and App Store. You can use the official channel of the store to manage your subscription.

Absolutely. FamiGuard collect information from customers but only for the purpose of providing core services. For example, we collect app list on your kids device so that you can manage which app you want your kids to use or not to use. We guarantee that all data are safe with us and will not be shared with any third-party individuals or organizations. 

Several factors could cause the kid's device not to respond. To let FamiGuard and FamiGuard Jr communicates properly, make sure the network connection is stable on both ends, also make sure that FamiGuard Jr has all necessary permissions.

To check FamiGuard Jr's permission status, you can go to "Me", "Check Permissions". You can also take your kid's device and find "Check Permissions" in settings. Then check the Dynamic PIN on your FamiGuard app and input it into FamiGuard Jr before checking and fixing the permission issues.

FamiGuard enables parents to control their kids' device usage. But under all circumstances, kids will be able to make calls. So there is no need to worry about losing touch with the kids.

FamiGuard Jr can be downloaded in https://jr.famigaurdapp.com/famiguardjr.apk. Use your kid's device to open link and the download will automatically start.